Business FAQ
Introduction
Frequently asked questions from dealers and showroom managers about working with AUTO.AE. This covers account management, listing operations, moderation, and technical issues.
Core Terminology
| Term | Meaning |
| Dealer Package | The plan that determines how many active listings a showroom can maintain. |
| Core Specs | Make, model, and drivetrain — cannot be changed after approval; requires a new listing. |
| Rental Listing | A car listed for rent — only registered businesses can post rental ads on the platform. |
Q & A
How do I create a dealer account on AUTO.AE?
Contact the AUTO.AE team to set up your showroom profile. Once approved, you get access to upload inventory and manage listings.
How many cars can I list?
The number of active listings depends on your dealer package. See Dealer Packages for plan details.
How do I upload my inventory?
You can add cars one by one through the listing form, or contact AUTO.AE support for bulk-upload options if your inventory is large.
How fast is moderation?
If the listing is complete — description, specs, and photos all match with no contradictions — moderation typically takes just a couple of minutes.
What can I edit after a listing is approved?
- Price — changeable at any time, no re-moderation required.
- Photos, description, colour — can be updated, but the listing goes through re-moderation.
- Core specs (make, model, drivetrain, etc.) — cannot be changed after approval. You need to create a new listing.
Which contact methods are available?
AUTO.AE provides 4 contact channels: Call, WhatsApp, Chat, and SMS. As a dealer, you choose which to enable. For instance, you can allow WhatsApp but disable in-app chat.
How do I handle leads from buyers?
When a buyer contacts you through an enabled channel, respond as quickly as possible. Fast response times improve your dealer reputation on the platform.
What affects my dealer reputation?
Reputation is based on listing quality, response time, and buyer feedback. Keep your inventory up to date and reply to enquiries promptly.
Can I list cars for rent as well?
Yes. AUTO.AE supports both sale and rental listings. However, only registered businesses can post rental listings — private users cannot list cars for rent.
What happens if my listing gets rejected?
Listings may be rejected if they break platform rules — e.g., missing photos, incorrect information, or contradictions between description and specs. Fix the issue and resubmit.
How do I remove a sold car?
Mark the listing as "Sold" or delete it from your account. Keeping sold cars listed damages your reputation and wastes buyers' time.
Who do I contact for technical issues?
Reach out to AUTO.AE support via the contact options on the platform.
Visual Example
Figure 1: The dealer interface for managing listings and leads.
Useful Links
Related Pages
What to Read Next
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